Fantine Privacy Policy

This Privacy and Cookie Policy sets out the basis on which Fantine LTD (hereinafter, “Fantine”), with registered office in London at 65 London Wall EC2M 5TU, England, treats your personal data when you provide it to us during your experience through the website (hereinafter, “the Website”) or other applications, software, digital media, media or devices enabled to interact with the online sales platform for products, services and features related to the Fantine® brand (collectively, “the Platform”).


Owner: Fantine LTD (hereinafter “Fantine”)

Registered office: London at 65 65 London Wall EC2M 5TU, England


Data Protection Officer (DPO): The User may contact the DPO by writing to the address indicated for the attention of the “Data Protection Officer”.


Fantine is committed to respecting your privacy and ensuring the protection and security of your personal data. Therefore, and in accordance with Article 14 of Regulation (EU) 679/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter GDPR), we inform you about the way we collect, process and protect the personal data you wish to provide us with.

As a result, you should carefully read this privacy policy, which has been written in a clear and simple manner to facilitate your understanding so that you can freely and voluntarily determine whether you wish to provide your personal data to Fantine.


The data requested in the forms provided on the Web Site are, in general, mandatory (unless otherwise specified in the required field) to comply with the established purposes, otherwise it may result in the impossibility of providing the service to the user.


The purposes of the processing for which the data are intended, we fit them, according to their belonging, within the following blocks of treatment:

Manage your registration as a user of the Platform: the Personal Data you provide will be processed to identify you as a user of the Platform and give you access to its different functionalities, products and services that are available to you as a registered user.

Facilitate the data to the sellers of the platform (Farmers) so that they can manage the sale of your coffee.

Reception, management and response to complaints from Users through the means provided on the Website.

Sending of commercial communications Maintenance, support and updating of the Web Site, as well as of the contents or restricted areas of users.

Solving possible technical or any other kind of incidents that may arise in relation to the Web Site.

Carrying out anonymous statistical reports regarding the access habits and the activity developed by the Users on the Website.

Analyze your data in order to develop User profiles that allow us to define in greater detail the products that may be of interest to you.

In case you choose the option to save your payment data (card or IBAN number), you expressly authorize us to process the data indicated as necessary for the activation and development of the functionality. The consent for the activation of this functionality, allows your data to appear autocompleted in subsequent purchases, so it will not be necessary to enter your payment information in each new process, and will be considered valid and valid for subsequent purchases. You can modify or delete your cards or account numbers at any time from your private user area. We store and transmit the data of your cards and bank accounts in accordance with the main international standards of confidentiality and security. The use of this functionality may require for security reasons the modification of your password. Remember that the security in the use of the Platform also depends on the correct use and conservation of certain confidential passwords.

5.- WHAT DATA WILL Fantine process?

We will process the data that we request and, in any case, those that are indicated as compulsory for the contracting of the product selected by the User, among others:


Identifying data, such as name and surname, address, telephone number associated with their agricultural or business activity.

Regarding Fantine USERS who register on the platform and contract its products and services:

Identifying data, such as name and surname, address, telephone, email, name of the toaster.

Data relating to personal characteristics, age and nationality.

Data relating to the organization or company.

Bank details, credit card in the case of making a payment.

In case the User provides data of third parties, he/she declares to have their consent and undertakes to transfer to the interested party, owner of such data, the information contained in the Privacy Policy, exempting Fantine from any liability in this regard. However, Fantine may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the current legislation on data protection.


The legitimacy of the data processing carried out by Fantine will be:


Legitimate interest to:

Manage and make available to users the data of natural persons related to agricultural or business activities.

The elaboration of anonymous statistical reports.

Regarding Fantine USERS who register on the platform and contract products and services:

The execution of the contract for:

The contracting by users of any of the products offered through the Website, as well as, where appropriate, for the request and management of refunds, the management of queries related to the service, complaints, claims.

Legitimate interest for:

The sending of commercial communications for marketing and informative purposes relating to products and services that Fantine offers to FARMERS.

The user’s consent for:

The management of queries, requests for information, etc.

You may revoke your consent to any of the treatments, although this will not affect the lawfulness of the treatments previously carried out.

To revoke such consent, the User may contact Fantine through the following channels:


The User’s data may be communicated to:

Entities in charge of the management of the products and services that, if applicable, correspond.

Public Administrations, in relation to the competences attributed to them.

In addition, the data may be accessed by suppliers of Fantine or the VENDORS (FARMERS), such access being necessary for the proper fulfillment of legal obligations and/or the provision of services related to the purposes indicated above.

The recipients indicated in this section may be located inside or outside the European Economic Area, and in the latter case, international data transfers are duly legitimized.


The data will be processed for the time necessary to carry out the purposes for which they were collected, unless the user requests Fantine to unsubscribe, opposes or revokes his/her consent.

Subsequently, the personal data provided by the interested party for the formalization and management of the contracting of products through the website will be retained for 5 years from its termination, whatever the cause of termination of the same.


The User:

Guarantees that he/she is over 18 years of age and that the data he/she provides to Fantine are true, accurate, complete and up to date. To this effect, the User is responsible for the veracity of all the data he/she provides and will keep the information provided conveniently updated, so that it corresponds to his/her real situation.

He/she guarantees that he/she has informed the third parties from whom he/she provides his/her data, in case he/she does so, of the aspects contained in this document. He/she also guarantees that he/she has obtained their authorization to provide their data to Fantine for the aforementioned purposes.

He/she shall be liable for any false or inaccurate information provided through the Web Site and for any damages, direct or indirect, caused to Fantine or third parties.


One of the purposes for which Fantine treats the personal data provided by the Users is to send them electronic communications with information regarding products, services, promotions, offers or news relevant to the Users. Whenever any such communication is sent, it will be addressed solely and exclusively to those Users who have expressly authorized the sending of such communications.

In the case of Users who contract products offered through the Website, electronic communications will be sent to them as long as they have not previously expressed their refusal to receive them.

In case the User wishes to stop receiving commercial or promotional communications from Fantine, he/she can request to unsubscribe from the service by sending an email to the following email address: or indicating it by means of the unsubscribe option provided in each of the commercial communications sent.

Likewise, you can oppose and/or revoke your consent and for this purpose, in each of the commercial communications sent, you will be informed of the means by which you can do so.


The User may send a letter to the address indicated in the heading of this Policy or by means of an e-mail to the address with the Reference “Data Protection”, attaching a photocopy of his/her identity document, at any time and free of charge, in order to:

Revoke the consents granted.

Obtain confirmation as to whether or not Fantine is processing personal data concerning the user.

Access to your personal data.

Rectify inaccurate or incomplete data.

Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Obtain from Fantine the limitation of data processing when any of the conditions provided for in the data protection regulations are met.

Obtain human intervention, to express your point of view and to challenge automated decisions taken by Fantine, in the cases provided for in the regulations.

Request the portability of your data, in the cases provided for in the regulations.

File a complaint regarding the protection of your personal data to the Information Commissioner’s Office, Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF.


Fantine will treat the User’s data at all times in an absolutely confidential manner and keeping them secret, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organizational measures to ensure the security of your data and avoid its alteration, loss, unauthorized access or treatment, given the state of technology, the nature of the data stored and the risks to which they are exposed.



A cookie is a small text file that is stored in your browser when you visit a website. Cookies are used to store technical information, personal preferences, faster access to the web, adaptation of web content to user profile, content customization, usage statistics, links to social networks, access to user accounts, etc..

The website uses cookies to personalize and facilitate user navigation as much as possible. Cookies are only associated with an anonymous user and their device and do not provide references that allow the user’s personal data to be deduced. Users may configure their browser to reject the installation of cookies sent by the Fantine LTD. website, without this affecting the user’s ability to access the Contents. However, we warn you that the quality of operation of the website may decrease.

Registered users will be able to benefit from more personalized and profile-oriented services, thanks to the combination of the data stored in the cookies with the data used at the time of their registration. These users expressly authorize the use of this information for the purpose indicated, without prejudice to their right to reject or disable cookies.

Likewise, through the Fantine Platform, the user will be able to discover more about all of Fantine’s services, and will have at his or her disposal information appropriate to the tastes and preferences of each user.


  1. A) Cookies, depending on their ownership, can be:

Own Cookies: These are those that we send to your computer or terminal from our website (in particular, we use performance cookies, personalization, counting visits to the web and registration).

Third-party cookies: These are those that are sent to your computer or terminal from a domain or a web page that is not managed by us, but by another entity that processes the data obtained through cookies. In our case, our website has cookies from Google, Bing-Microsoft and Hotjar.

  1. B) Cookies, depending on their permanence, can be divided into session or permanent cookies. The former expire when the user closes the browser. The latter expire depending on when the purpose for which they serve is fulfilled (for example, to keep the user identified on the website) or when they are manually deleted.
  2. C) Additionally, depending on their purpose, the following cookies exist on our website:

Analytical Cookies: These are those cookies treated by third parties that allow us to quantify the number of users and perform the measurement and statistical analysis of the use made by users of our website. To do this we analyze the navigation on our website in order to improve the supply of products or services we offer. In this case, our cookies are enabled by Google through the Google Analytics tool and by Hotjar for recording browsing anonymously.

Each time a user visits a service, an analytical cookie is generated on the user’s computer. This cookie, which is only generated during the visit, will be used in future visits to the services of Fantine LTD. to anonymously identify the visitor. The main objectives pursued are:

Allow anonymous identification of browsing users through cookies (identifies browsers and devices, not people) and therefore the approximate counting of the number of visitors and their trend over time.

Identify anonymously the most visited content and therefore more attractive to users.

To know if the user accessing the site is new or a repeat visitor.

Geolocation: to find out in which country a user is located when requesting a Service. They are completely anonymous, and are only used to help target content to your location.

Important: Unless the user decides to register for a Fantine LTD. service, the cookie will never be associated with any personal data that can identify the user. These cookies will only be used for statistical purposes to help optimize the user experience on the site.

For more information about Google Analytics you can go to the following link:

Advertising Cookies: This type of third-party cookies allow to extend the information of the advertisements shown to each anonymous user in the services of Fantine LTD. Among others, they store the duration or frequency of display of advertising positions, the interaction with them, or navigation patterns and / or user behaviors as they help to form a profile of advertising interest and to carry out a better management and monitoring of advertising campaigns. In this way, they allow us to offer advertising related to the user’s interests. In we use the following third-party cookies:

Bing Ads, from Microsoft Advertising, used to track conversions generated via BingAds campaigns. For more information about Bing Ads you can consult the following link

Google Adwords, from Google, used to track conversions generated via Google AdWords campaigns. For more information about Google Adwords visit

Facebook Ads, used to track conversions generated via Facebook Ads campaigns. For more information about Facebook Ads visit


You can allow, block or delete cookies installed on your computer by configuring the options of the browser installed on your computer:






Cookies on mobile devices:

Fantine LTD. also uses cookies or other storage devices on mobile devices. As with computer browsers, browsers on mobile devices allow you to make changes to the privacy options or settings to disable or delete cookies.

If you wish to modify the privacy options, follow the instructions specified by the developer of your mobile device browser.

Below you can find some examples of the links that will guide you to modify the privacy options on your mobile device:


Windows Phone:

Chrome Mobile:

Opera Mobile:

If you would like more information about our use of cookies, please send us an e-mail to